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Contact Center
TSYS Acquiring Solutions provides 24x7x365 world-class support for acquirers, ISOs and merchants. Our state-of-the-art contact center infrastructure, knowledgeable customer service experts, and flexible service offering helps increase efficiencies while providing optimal merchant support. We can operate as your outsourced provider, or in an overflow or after-hours capacity.
Our Contact Center offering includes:
POS Terminal Help Desk
Our Help Desk supports over 100 terminal applications. Supported hardware vendors includes: Hypercom, VeriFone, Lipman, Ingenico, RDM, MagTek and other manufacturers. The Help Desk answers merchant functionality and how-to questions, and diagnoses/troubleshoots POS terminal hardware and software problems, batch and data errors, communication issues (including line, modem, and protocol), printer and check reader problems.
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PC Software and Technical Support
Our Help Desk also offers support services for PC products including product functionality, environmental (conflicts with operating system or other software resident on the PC), modem and communication issues.
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Merchant Software Downloads and Application Training
Our goal is to get your merchants up and running as quickly as possible and ensure that merchants are properly trained and comfortable operating their POS equipment. Merchant training can be scheduled or performed on inbound or outbound call campaigns.
Training services include:
- Application downloads
- System overviews
- Telephone training
- Training materials
- Training guides
- And more...
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Merchant Boarding, Maintenance and Account Support
TSYS Acquiring Solutions offers a variety of merchant boarding, maintenance and account support services, including:
- Merchant boarding
- Deposit questions
- Account statement inquiries
- Account maintenance
- System management
- Rate review requests
- Fee dispute management
- Refund and credit processing
- Research
- Merchant retention programs
- E-mail support
We employ dedicated toll-free phone number access with a customized greeting and call route other inquiries such as voice authorization, technical support or supply orders.
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Acquirer/ISO Support
Dedicated resources for acquirers and ISO representatives for merchant problem resolution.
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Inbound/Outbound Telesales
Our telesales services include inbound and outbound campaigns for merchant acquisition and portfolio cross-selling and up-selling.
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For more information, please contact your client relations representative or our sales department at (480) 333-7799 or e-mail: acq-sales@tsys.com.
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